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我们随时为你 提供帮助 Here to help — anytime

如果你在使用苹智条形码时遇到任何问题、有功能建议、或希望反馈使用体验,请通过下方渠道联系我们。 For any issues, feature suggestions, or feedback about PinZhi Barcode, please reach out via the channels below.

Average response time < 24 hours · Often within 4 hours on business days. 平均响应时间 < 24 小时,工作日内通常 4 小时内回复。

客服邮箱Support Email
springshaw666@gmail.com
服务时间Service Hours
Mon–Fri 09:00–18:00
响应时效Response Time
24 小时内Within 24h

常见问题Frequently Asked Questions

FAQ · 常见问题常见问题
01 生成的条形码 / 二维码扫描不出来,怎么办?My generated barcode / QR code can't be scanned. What should I do?

请先确认以下几点:Please check the following:

  • 条码类型是否与输入内容匹配(例如 EAN-13 需要 13 位纯数字);The barcode type matches your input (e.g. EAN-13 requires 13 digits).
  • 导出尺寸过小会导致扫描失败,建议导出时使用「高清」或更大尺寸;Small export sizes can fail to scan. Use "HD" or a larger size when exporting.
  • 打印时请保留四周空白边距(静区),避免边缘被裁剪。When printing, keep the quiet zone (margins) intact — don't crop the edges.
02 如何批量生成几十条条形码?How do I batch-generate dozens of barcodes?

在首页点击「批量生成」,可以导入 .xlsx.csv 文件,每行一条记录。系统会自动按行生成条形码并支持一键导出为 PDF 或 Excel。 Tap "Batch" on the home screen and import an .xlsx or .csv — one record per row. The app generates a barcode per row and exports to PDF or Excel in one tap.

03 历史记录会上传到服务器吗?是否安全?Is my history uploaded to a server? Is it safe?

不会。所有生成与扫描记录默认仅保存在你的设备本地,App 不会上传任何条码内容、扫描结果或个人信息至服务器。详情可参考我们的隐私政策。 No. All generation and scan history is stored locally on your device by default. The app does not upload any barcode content, scan results, or personal info to any server. See our Privacy Policy for details.

04 导出 PDF 后字体或排版错乱怎么办?My PDF export has font or layout issues. What now?

请尝试更新到最新版本,或在「设置 → 导出」中切换页面尺寸(A4 / Letter)并重试。若问题仍存在,请将问题文件与设备型号一并发送至客服邮箱。 Try updating to the latest version, or switch the page size (A4 / Letter) under Settings → Export. If the issue persists, email the file with your device model to our support address.

05 我想申请功能 / 建议新条码类型支持,怎么联系?How can I request a feature or new barcode type?

非常欢迎!请发送邮件至 springshaw666@gmail.com,主题写明「功能建议」,简要描述使用场景与期望效果即可。每一封建议邮件我们都会认真阅读。 Very welcome! Email springshaw666@gmail.com with the subject "Feature Request" and briefly describe your use case. We read every message.

06 App 支持哪些设备和系统版本?Which devices and OS versions are supported?

当前版本 v2.4.1 支持运行 iOS 16 及以上、iPadOS 16 及以上的所有 iPhone 与 iPad 设备。 Version 2.4.1 supports all iPhone and iPad devices running iOS 16+ and iPadOS 16+.

联系我们Contact us

CONTACT · 联系联系

写信前,先准备好这些信息Before you write — please gather these

为了让我们更快定位问题,请在邮件中附上以下信息。把这段当作模板复制即可。 To help us resolve your issue faster, please include the following in your email. Feel free to copy this as a template.

设备型号Device Model iPhone 15 Pro / iPad Air ...
系统版本OS Version iOS 17.4
App 版本App Version v2.4.1
问题描述Issue Description 复现步骤 + 截图Steps to reproduce + screenshots

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独立 Apple 开发者 · 联系邮箱 springshaw666@gmail.com Independent Apple Developer · Contact springshaw666@gmail.com

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